Thousands of council homes in East Ayrshire are expected to benefit from a £154 million improvement plan over the next five years. If you are homeless or at risk of being homeless you can speak with a Housing Options Officer during office hours by calling 01563 554400 or email homelessness@east-ayrshire.gov.uk. View our frequently asked question on housing services. During office hours you can contact us by telephone on 01563 554400. While our team are in your house please comply with physical distancing. My Home. We will continue to provide emergency repairs service under these circumstances. When our operative arrives to carry out your repair it is important that you let us know if your circumstances have changed since you reported the repair and you or a member of the household are now experiencing coronavirus symptoms or self-isolating. For further information please visit the Housing and Property Chamber website. The Strategic Housing Investment Plan 2021-26 (SHIP), which was approved at the meeting of East Ayrshire Council’s Cabinet, is to invest in projects that could deliver up to 1229 affordable homes for the council and Registered Social … Our telephone number at this time is 01563 554400. News, information and advice on the enforcement of … Download our  Domestic Abuse Policy (PDF 952Kb). We rent 1,500 properties in Ayr, Girvan, Maybole, Prestwick and Troon as well as in many of Ayrshire's villages. We have moved all homeless people  who were using St Andrews Court Hostel to temporary furnished accommodation, to make sure tenants can self-isolate if they need to. Housing Applications Mutual Exchange . Find out how to apply for Council housing in East Ayrshire. Mutual Exchange. We are assisting with deferred or reduced rent payments until tenants are in a more stable position financially. All neighbourhood coaches are working remotely from home. News and information from East Ayrshire Council. 372 were here. We put our communities at the … You should contact your local Neighbourhood Coach in the first instance. New Regulations will be introduced that will prevent eviction orders being brought between 11 December and 22 January, with the exception of cases of serious anti-social behaviour. If your repair is of a non-urgent nature we would appreciate if you would wait until current restrictions have been removed and the work can be undertaken before contacting us. Pay My Rent. Arrears recovery actions currently at Court will continue to be reviewed on an individual basis. We have a number of garage lock-ups and sites for rent throughout East Ayrshire Residents’ parking Visit the Ayrshire Roads Alliance website to find out how to apply for a permit If you need help, please email Housingsupportreferrals@east-ayrshire.gov.uk. If we need to inspect your repair before we carry out the work, our staff will ask you for your phone number and give you a time when we will call you back. We now await further easing of the restrictions to allow us to consider the possibility of restarting this programme. East Ayrshire, Ayrshire and Arran. East Ayrshire Council owns approximately 13,000 houses and each year properties are allocated in accordance with our common housing allocation policy. If you are experiencing domestic abuse, we continue to provide confidential advice and assistance during and out of hours. When we call you back please give us as much information as possible about your repair, including pictures if possible.We can also use Whatsapp for video calling if that is suitable. We increased our temporary furnished accommodation portfolio to meet an anticipated rise in demand. There are town centre flats as well as more suburban houses with gardens. If the repair is routine and is not a risk to your safety or the integrity of your home, please wait and report the repair once your symptoms or period of self-isolation are over. If you have any problems or worries about the operation of your boiler please contact our emergency number on 0345 724 0000. If you don't have a direct number please contact our Customer Contact Team on 01563 554400. Housing allocations. Rent Verifications and applications for managed payments/third party deductions are still being processed, with telephone support being given to claimants. The portal for Ayrshire Housing and South Ayrshire Council. 1 was here. If you have had a change in circumstances, such as a birth of a child, loss of hours or new partner the team can check to see if you are entitled to any additional income. New housing estate plans have been approved for an East Ayrshire village. Ayrshire Housing 119 Main Street Ayr For the latest information during this pandemic please visit our help and support pages and sign up to our Stay Connected bulletins. We thank you for your care and consideration. Our garden maintenance scheme has now stopped for the winter. Our window replacement programme will be suspended during Level 4 restrictions. All about paying your housing rent, including information on arrears and evictions. Direct applications are always welcome. This is to protect you and others and keep everyone safe. The rescheduled CMDs will commenced from July onwards by teleconference to allow the parties, representatives of parties, the tribunal judge and the tribunal clerk to participate remotely. The UC Team can advise you on whether you should claim UC and how to make a claim. We can now report that work has started in re-scheduling the postponed Case Management Discussions (CMDs). View your collection calendar, find out about your containers and access recycling centre details, Information about private rented houses for both tenants and landlords, Find out more about multiple occupancy homes (HMO) including support and inspection, Details on how you can adapt your home, including various grants available, All about supported accommodation, where some form of support or care service is provided with the tenancy, Information about factoring and a common works service for private and Council owned properties, Everything you need to know about housing benefit, We have a number of garage lock-ups and sites for rent throughout East Ayrshire, Visit the Ayrshire Roads Alliance website to find out how to apply for a permit, Advice and support on buying a home, energy advice and insuring your home, We have a legal duty to help people who are homeless – find out how we can support you, Get details of our housing strategies and policies for East Ayrshire, Request housing documents online including garden maintenance and mutual exchange applications, East Ayrshire Council Garden Competition information, Frequently asked questions about refugees. 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